Shipping policy

Welcome to KINADOU! We are committed to providing you with an excellent shipping experience. Below is our detailed shipping policy for customers within the European Union (EU).

1. Shipping Destinations

We offer shipping to all countries within the European Union.

2. Shipping Rates and Delivery Estimates

Standard Pickup Point Shipping with Mondial Relay:

  • Free shipping for France, Spain, Portugal, Netherlands & Luxembourg
  • Delivery Time: 3 - 5 business days

Standard Home Shipping:

  • 4.99€ for France, Germany, Netherlands & Luxembourg
  • 7.99€ for Spain, Portugal, Italy, Austria & Monaco
  • 14.99€ for Denmark, Sweden, Poland, Lithuania, Finland, Croatia, Greece, Malta, Bulgaria, Estonia, Czech Republic, Hungary, Slovakia, Slovania, Romania, Bulgaria, Ireland & Cyprus.
  • Delivery Time: 3 – 5 business days

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances beyond our control.

3. Order Processing Time

All orders are processed within two business days. Orders are not processed or shipped on weekends or holidays.

4. Shipping Carriers

We partner with reputable shipping carriers, including:

  • Mondial Relay
  • Colissimo
  • Relais colis

5. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

KINADOU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

KINADOU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

8. Returns and Exchanges

Our Return & Exchange Policy provides details on how to return or exchange your items. For any issues related to shipping, please contact our customer service team at contact@kinadou.com.

9. Changes to This Shipping Policy

We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Email: contact@kinadou.com
  • Phone: +33 7 49 55 81 54

Thank you for shopping with KINADOU!